Online / Hybrid Classes Frequently Asked Questions
How do I access my online class?
How do I get help with online or hybrid classes?
Contact the Helpdesk, StudentTechHelp@cgcc.cc.or.us, 541-506-6084.
What is Moodle?
CGCC Online is a Web-based learning management system called Moodle. It is used in online, hybrid and Web component classes.
I created an account, but still cannot log in. What should I do?
When you create an account at CGCC Online, the system automatically sends you an confirmation email, which contains a link to complete the process. It is possible that you need to find the confirmation email in your email junk folder or inbox.
When I click on my course why does it say "This course is not enrollable at the moment"?
Your instructor needs to add you to the course. Please email her/him if you cannot access the class by the second day of the term.
Where can I access my CGCC Online class on campus?
The library in Building 1 at The Dalles Campus or the commons area at the Hood River - Indian Creek Campus.
What are the computer system requirements?
To participate in online and hybrid courses, students are expected to have access to the following equipment:
Computer
- A modern computer system with a supported operating system.
- An Internet connection 0.50 Mbps or better recommended. Test your connection.
- An Internet browser.
Other Software
- An email account and word processing software.
- A sound card and speakers are required for some courses.
- Current virus software installed and kept up to date.
- Some classes may have specific class requirements for additional software.
